Business Management

The titles are listed in this order: Book Title, Author, ISBN, Publisher and ©.

+10% Principle, The - How to Get Extraordinary Results from Ordinary People Richardson 9813076321 Prentice Hall, Inc. ;
1993
1,001 Ideas to Create Retail Excitement Falk 9780132923934 Prentice Hall, Inc. ;
1994
10 Minute Guide to Leadership Dubrin 9780028614069 MGH ;
1997
10 Minute Guide to Motivating People Cook 9780028617381 MGH ;
1997
100 Years of Li and Fung - Rise from Family Business to Multinational Bang-yan 9789812659668 TL ;
2007
101 Activities for Delivering Knock Your Socks Off Service Thomas 9780814414446 MGH - AMACOM ;
2009
101 Biggest Mistakes Managers Make and How to Avoid Them Carr 0132341700 Prentice Hall, Inc. ;
1997
101 Boardroom Problems and How to Solve Them Mina 9780814410585 MGH - AMACOM ;
2009
101 Creative Problem Solving Techniques - The Handbook of New Ideas for Business Higgins 9781883629007 New Management Publishing ;
1994
101+ Answers to the Most Frequently Asked Questions from Entrepreneur Price 0471315729 JW ;
1999
13 Secrets of Power Performance, The Dawson 9780131230354 Prentice Hall, Inc. ;
1994
151 Quick Ideas to Get New Customers Wilson 9781564148308 Career Press ;
2005
2,000 Percent Solution, The - Free Your Organization from Stalled Thinking to Achieve Exponential Success Mitchell 9780814404768 AMACOM ;
1999
201 Super Sales Tips - Field-Tested Strategies for Painless Prospecting, Perfect Presentations, and a Quick Close Every Time Gschwandtner 9780071473903 MGH ;
2006
201 Ways to Manage Your Time Better Axelrod 9780070062177 MGH ;
1997
203 Ways to Be Supremely Successful in the New World of Selling Graham 9780028611778 MGH ;
1996
21st Century Organization, The Bennis 0893842737 JW ;
1995
22 Management Secrets to Achieve More with Less Zenger 9780070727175 MGH ;
1997
24 Hour Business, The - Maximizing Productivity Through Round-the-Clock Operations Coleman 9780814402405 MGH ;
1995
24 Sales Traps and How to Avoid Them, The - Recognizing the Pitfalls that Mislead Even the Best Performers Canada 9780814471418 AMACOM ;
2002
25 Management Lessons from the Customers Side of the Counter Donelly 0786310049 MGH ;
1992
3 Weeks to Startup Berry 9781599181967 MGH - Entrepreneur Press ;
2008
301 More Ways to Have Fun at Work Hemsath 9781576751183 MGH ;
2001
313 Ways to Slash Your Business Overheads Long 9780074713136 MGH ;
2003
33 Proven Ways to Close the Sale PHES 0134965140 Prentice Hall, Inc. ;
1998
3M Meeting, The - How to Run Better Business Meetings Jewett 007031036X MGH ;
1991
5 Minds for the Future Gardner 9781422145357 MGH - Harvard Business Press ;
2008
50 Math and Science Games for Leadership Khee 9789812706928 WS ;
2007
50 Powerful Ideas You Can Use to Keep Your Customers, 3E Timm 9781564145994 Career Press ;
2002
52 Weeks of Sales Success, 2E Roberts 9780470393505 JW ;
2009
60-Minute Active Training Series Set, The - How to Resolve Conflict Effectively Set Silberman 9780787973568 JW ;
2005
7 Secrets of Great Entrepreneurial Masters Fishman 9780071470711 MGH ;
2006
7 Universal Laws of Customer Value, The Broydrick 0786307323 MGH ;
1996
75 Cage-Rattling Questions to Change the Way You Work Whitney 9780070700192 MGH ;
1997
75 Greatest Management Decisions Ever Made and 21 of the Worst Crainer 9780814404911 AMACOM ;
1999
8 Practices of Exceptional Companies, The Enz 0814403484 MGH ;
1997
9 Natural Laws of Leadership, The Blank 9780814403099 MGH ;
1995
90-Minute Manager, The - Lessons from the Sharp End of Management, 3E Bolchover 9780273708308 Pearson ;
2006
99% Inspiration - Tips, Tales and Techniques for Liberating Your Business Creativity Mattimore 9780814477885 MGH ;
1993
ABCs of Evaluation, The - Timeless Techniques for Program and Project Managers, 2E Boulmetis 9780787979027 Jossey-Bass ;
2005
ABCs of Relationship Selling Through Service, 10E Futrell 9780071263504 MGH ;
2009
ABCs Of Relationship Selling, 5E Futrell 0071142363 MGH ;
1997
Absolutes of Leadership, The Crosby 9780787909420 Jossey-Bass ;
1996
Accidental Entrepreneur, The - 50 Things I Wish Someone Had Told Me About Starting a Business Brown 9780814401675 AMACOM ;
2008
Accidental Managers, The Udall 0133628493 Prentice Hall, Inc. ;
1996
Ace the Corporate Personality Test Hoffman 9780071359122 MGH ;
2001
Achieving Excellence Through Customer Service Tschohl 9780130051257 Prentice Hall, Inc. ;
1991
Achieving the Competitive Edge Jackson 0471153524 JW ;
1996
Action Learning Case Studies in Organisational Change, 2E Beck 9789812449207 Pearson ;
2006
Adams Streetwise Customer-Focused Selling - Understanding Customer Needs, Building Trust, and Delivering Solutions… The Smarter Path to Sales Success Stephens 9781558507258 Adams ;
1998
Advanced Selling for Dummies Roberts 9780470174678 JW ;
2007
Advanced Selling Strategies Tracy 0684824744 Prentice Hall, Inc. ;
1995
Adventures of a Self-Managing Team, The Kelly 9780883900581 JW ;
1991
Against All Odds - Ten Entrepreneurs Who Followed Their Hearts and Found Success Harris 9780471374725 JW ;
2001
Age of Unreason, The Handy 0071033114 MGH ;
1990
Aiming Higher - 25 Stories of How Companies Prosper by Combining Sound Management and Social Vision Bollier 9780814403198 MGH ;
1996
All I Really Need to Know in Business I Learned at Microsoft Bick 0684821249 Prentice Hall, Inc. ;
1997
All the Right Moves - A Guide to Crafting Breakthrough Strategy Markides 9780875848334 HBS Press ;
2000
All-Time Essentials for Entrepreneurs - 100 Things to Know and Do to Make Your Idea Happen Yates 9781906465476 JW ;
2009
AMA Handbook of Leadership, The Goldsmith / Baldoni / McArthur 9780814415139 MGH ;
2010
AMA Management Handbook, 3E Hampton 9780814401057 MGH ;
1994
AMA Style Guide for Business Writing, The AMA 0814402976 MGH ;
1996
Angel Financing for Entrepreneurs - Early-Stage Funding for Long-Term Success Preston 9780787987503 Jossey-Bass ;
2007
Answers for Managers Radzik 9780814477441 AMACOM ;
1990
Art and Science of 360 Degree Feedback, The, 2E Lepsinger / Lucia 9780470331897 JW - Jossey-Bass ;
2009
Art and Science of Leadership, The Nahavandi 9780133815344 Prentice Hall, Inc. ;
1997
Art of Facilitation, The - The Essentials for Leading Great Meetings and Creating Group Synergy, RE Hunter / Thorpe / Brown / Bailey 9780470467923 JW ;
2009
Art of Getting Your Own Sweet Way, The, 2E Crosby 0070145156 MGH ;
1981
Art of Giving, The - Where the Soul Meets a Business Plan Bronfman / Solomon 9780470501467 JW ;
2010
Art of Leadership, The, 3E Manning 9780071276283 MGH ;
2009
Art of Retail Buying, The - An Insiders Guide to the Best Practices from the Industry Jacobsen 9780470823224 JW ;
2008
Art of the Strategist, The - 10 Essential Principles for Leading Your Company to Victory Cohen 9780814407820 AMACOM ;
2007
Art of Waking People Up, The - Cultivating Awareness and Authenticity at Work Cloke 9780787963804 Jossey-Bass ;
2003
Art of Winning Commitment - 10 Ways Leaders Can Engage Minds, Hearts, and Spirits Richards 9780814407851 MGH ;
2004
Articulate Executive, The - Orchestrating Effective Communication Bartolome 0071034250 MGH ;
1993
Asia-Pacific Cases in Strategic Management Beamish 9780071183123 MGH ;
2000
Asian Business Wisdom - Lessons from the Regions Best and Brightest Business Leaders Dayao 9780471837565 JW ;
2000
Asian Eclipse - Exposing the Dark Side of Business in Asia, RE Backman 9780471479123 JW ;
2001
Asian Managers Handbook of E-Commerce Chakrabarti 0070435790 MGH ;
Ask the Right Question! - How to Get What You Want Every Time and in Any Situation White 9780070187221 MGH ;
1998
Assimilating New Leaders - The Key to Executive Retention Downey 9780814406458 AMACOM ;
2001
At Your Service - Calamities, Catastrophes, and Other Curiosities of Customer Service Becker 9780471255420 JW ;
1998
Authentic Conversations - Moving from Manipulation to Truth and Commitment Showkeir 9781576755952 MGH - Berrett-Koehler ;
2008
Bad Lies in Business - The Commonsense Guide to Detecting Deceit in Negotiations, Interviews and Investigations Comer 9780077076719 MGH ;
1992
Basic Presentation Skills Kroehnert 9780074706060 MGH ;
1999
Battling Big Box - How Nimble Niche Companies Can Outmaneuver Giant Competitors Dubroff 9781601630285 MGH - Career Press ;
2009
Be a Sales Superstar - 21 Great Ways to Sell More, Faster, Easier on Tough Markets Tracy 9781576751756 BK ;
2002
Beating Low Cost Competition - How Premium Brands Can Respond to Cut-Price Rivals Ryans 9780470742976 JW ;
2009
Beauty of the Beast, The - Breathing New Life into Organizations Bellman 9781576750933 MGH ;
2000
Behavioral Approach to Asset Pricing, A, 2E Shefrin 9780123743565 Academic Press ;
2008
Best Practices - Building Your Business with Customer-Focused Solutions Andersen 0684834537 Prentice Hall, Inc. ;
1998
Beyond Productivity - How Leading Companies Achieve Superior Performance by Leveraging Their Human Capital Dess 9780814404355 AMACOM ;
1999
Beyond Strategy - The Leaders Role in Successful Implementation Speculand 9780470824986 JW ;
2009
Beyond the Hype - Rediscovering the Essence of Management Eccles 9780875845067 MGH ;
1992
Beyond the Pay-Packet - Proven Techniques for Leading, Motivating, and Inspiring Salespeople to Achieve Success Lidstone 0077076974 MGH ;
1992
Big Brown - The Untold Story of UPS Niemann 9780787994020 Jossey-Bass ;
2007
Billionaire in Training Sugars 9780071466615 MGH ;
2006
Blackwell Encyclopedia of Management, The - Entrepreneurship, 2E Hitt 9781405116503 Blackwell Publishing ;
2005
Blogging for Fame and Fortune Rich 9781599183428 MGH - Entrepreneur Press ;
2009
Body Language Handbook, The - How to Read Everyones Hidden Thoughts and Intentions Hartley / Karinch 9781601630766 MGH ;
2010
Book of Entrepreneurs Wisdom, The - Classic Writings by Legendary Entrepreneurs Krass 9780471345091 JW ;
1999
Bouncing Back - How to Stay in the Game When Your Career is on the Line Dubrin 007017900X MGH ;
1992
Brain Boosters for Business Advantage - Ticklers, Grab Bags, Blue Skies, and Other Bionic Ideas Vangundy 9780893842673 JW ;
1994
Brand New - How Entrepreneurs Earned Consumers Trust from Wedgwood to Dell Koehn 9781578512218 HBS Press ;
2001
Breakpoints Strebel 0875843697 MGH ;
1992
Breakthrough Customer Service - Best Practices of Leaders in Customer Support Brown 9780471642329 JW ;
1997
Breakthrough Team Player, The - Becoming the MVP on Your Workplace Team DuBrin 9780814478820 AMACOM ;
1995
Bringing Your Soul to Work - An Everyday Practice Peppers 9781576751114 MGH ;
2000
Broken Promises - An Unconventional View of What Went Wrong at IBM Mills 9780875846545 MGH ;
1996
Building a Chain of Customers Schonberger 0029279917 FP ;
1990
Building the High-Performance Sales Force Petrone 9780814402191 AMACOM ;
1994
Building Trust at the Speed of Change - The Power of the Relationship-Based Corporation Marsmall 9780814404782 MGH ;
2000
Business - A Changing World, 6E Ferrell 9780071285605 MGH ;
2008
Business and Society, 7E Buchholtz / Carroll 9780324580655 CL ;
2009
Business Communication Ewald 9780137348800 Prentice Hall, Inc. ;
1997
Business Communication Today, 3E Bovee 0071125442 Prentice Hall, Inc. ;
Business Communication Today, 5E Bovee 9780137907915 Prentice Hall, Inc. ;
1998
Business Dynamics - Systems Thinking and Modeling for a Complex World Sterman 9780071241076 MGH ;
2004
Business Ethics - A Real World Approach, 2E Ghillyer 9780071100656 MGH ;
2010
Business Etiquette - 101 Ways to Conduct Business with Charm and Savvy, 3E Sabath 9781601631206 MGH ;
2010
Business Forecasting - A Practical Approach, 2E Hoshmand 9780415988568 TF ;
2010
Business Forecasting with ForecastX, 6E Wilson 9780071276092 MGH ;
2009
Business Guide to Legal Literacy, The - What Every Manager Should Know About the Law Kelchner 9780787982553 Jossey-Bass ;
2006
Business Internationals Guide to International Licensing - Building a Licensing Strategy for 14 Key Markets Around the World Ehrbar 9780070093324 MGH ;
1992
Business is People - The Matsushita Spirit Matsushita 9780071272162 MGH ;
1974
Business Planning and Control - Integrating Accounting, Strategy and People Bowhill 9780470061770 JW ;
2008
Business Presentations and Public Speaking - The Only Book You Need If Youre New to Business Presentations and Public Speaking Engel 9780070015654 MGH ;
1996
Business Process Mapping - Improving Customer Satisfaction, 2E Jacka / Keller 9780470444580 JW ;
2009
Business Process Reengineering Jayaraman 0074621696 MGH ;
1994
Business Process Reengineering in Asia - A Practical Approach, 2E Tan 9789810678371 Pearson ;
2007
Business Rules, The - The Seven Irrefutable Laws That Determine All Business Success Eichenbaum 9781599180618 EP ;
2007
Business Speak Elgin 0070200009 MGH ;
1995
Business Today, 7E Rachman 9780071127929 MGH ;
1993
Business Tree, The - Growth Strategies and Tactics for Surviving and Thriving Moore 9781601630940 MGH ;
2010
Business, Government, and Society - A Managerial Perspective, 7E Steiner 9780071136853 MGH ;
1994
Butterfly Customer, The - Capturing the Loyalty of Todays Elusive Consumer O Dell 9780471641971 JW ;
1997
Can Do Writing - The Proven Ten-Step System for Fast and Effective Business Writing Graham 9780470449790 JW ;
2009
Care Packages for the Workplaces Glanz 0070242674 MGH ;
1996
Career Busters - 22 Things People Do to Mess Up Their Careers and How to Avoid Them Rosenberg 9780070539914 MGH ;
1997
Career Development and Planning - A Guide for Managers, Trainers and Personnel Staff Peel 9780077075545 MGH ;
1992
Career Paths - Charting Courses to Success for Organizations and Their Employees Carter / Cook 9781405177320 JW - Blackwell ;
2009
Career Power - 12 Winning Habits to Get You from Where You Are to Where You Want to Be Koonce 9780814478646 MGH ;
1994
Career Survival - Strategic Job and Role Planning Schein 9780893842413 JW ;
1995
Career Trap, The - Breaking Through the 10-Year Barrier to Get the Job You Really Want Allen 9780814478233 MGH ;
1995
Carrot Principle, The - How the Best Managers Use Recognition to Engage Their People, Retain Talent, and Accelerate Performance Gostick 9780743290098 Free Press ;
2007
Catch! A Fishmongers Guide to Greatness Crother 9781576752548 BK ;
2004
Celebrating Failure - The Power of Taking Risks, Making Mistakes, and Thinking Big Heath 9781601630643 MGH - Career Press ;
2009
Cells in Industry - Managing Teams for Profit Kirton 9780077078508 MGH ;
1994
Champions of Silicon Valley - Visionary Thinking from Todays Technology Pioneers Sigismund 9780471353461 JW ;
2000
Change Leader, The - Using a Gestalt Approach with Work Groups Karp 9780883904695 Pfeiffer ;
1996
Changing Ways - A Practical Tool for Implementing Change Within Organization Dalziel 0814459242 AMACOM ;
1988
Charisma Factor, The, 1E Richardson 0139043683 Prentice Hall, Inc. ;
1993
China Now - Doing Business in the Worlds Most Dynamic Market Lam 9780071472548 MGH ;
2007
Chinese Etiquette and Ethics in Business - A Penetrating Analysis of the Morals and Values that Shape the Chinese Business Personality, 2E De Mente 9780071448178 MGH ;
2004
Circle Way, The - A Leader in Every Chair Baldwin / Linnea 9781605092560 MGH ;
2010
Click - Ten Truths for Building Extraordinary Relationships Fraser 9780071627122 MGH ;
2008
Close More Sales! Stewart 0814479901 MGH ;
1999
Coaching Knock Your Socks Off Service Zemke 9780814479353 MGH ;
1997
Collaborative Selling - How to Gain the Competitive Advantage in Sales Alessandra 9780471596653 JW ;
1993
Common Cents - How to Succeed with Activity-Based Costing and Activity-Based Management Turney 9780071440370 MGH ;
2005
Common Knowledge - How Companies Thrive by Sharing What They Know Dixon 9780875849041 HBS Press ;
2000
Communicate with Confidence Booher 0070064555 MGH ;
1994
Communicating Change - Winning Employee Support for New Business Goals Larkin 0070364524 MGH ;
1994
Communicating Clearly - Straight Talk from the Worlds Top Business Leaders 50 Lessons 9781422139837 MGH - Harvard Business Press ;
2009
Communicating in Groups and Teams - Sharing Leadership, 5E Lumsden / Wiethoff 9780495833468 CL - Wadsworth ;
2010
Communication Problem Solver, The - Simple Tools and Techniques for Busy Managers Carroll 9780814413081 MGH ;
2010
Competing on the Edge - Strategy as Structured Chaos Brown 0875847544 MGH ;
1998
Competing Through Services - Strategy and Implementation Vandermerwe 9780130971302 Prentice Hall, Inc. ;
1994
Competitive Advantage through People - Unleashing the Power of the Work Force Pfeffer 007103577X MGH ;
1994
Competitive Retail Marketing Collins 0077075676 MGH ;
1992
Competitiveness Through Total Cycle Time - An Overview for CEOs Thomas 9780070642737 MGH ;
1990
Complete Idiots Guide to Getting Along with Difficult People, The Toropov 9780028615974 Que Publishing ;
1997
Complete Idiots Guide to Managing People, The Pell 9780028610368 Que Publishing ;
1995
Complete Idiots Guide to Managing Stress, The David 9780028610863 Que Publishing ;
1997
Complete MBA for Dummies, 2E Allen 9780470194294 JW ;
2008
Con Tricks - The Shadowy World of Management Consultancy and How to Make It Work for You, 1E Ashford 0684821419 Prentice Hall, Inc. ;
1998
Concepts of Strategic Management, 5E David 9780023278686 Prentice Hall, Inc. ;
1995
Connectability - 8 Keys to Building Strong Partnerships with Your Colleagues and Your Customers Ryback / Cathcart / Nour 9780071638852 MGH ;
2010
Consultative Selling - The Hanan Formula for High-Margin Sales at High Level, 6E Hanan 9780814405031 AMACOM ;
1999
Consultative Selling, 5E Hanan 9780814403037 MGH ;
1995
Consulting for Dummies, 2E Nelson 9780470178096 JW ;
2008
Consulting Process in Action, The, 2E Lippitt 9780883902011 JW ;
1986
Contemporary Retailing, 2E Beisel 9780023078668 MGH ;
1993
Corporate Communication, 5E Argenti 9780071276153 MGH ;
2009
Corporate Identity Olins 0875843689 MGH ;
1989
Corporate Legends and Lore - The Power of Storytelling as a Management Tool Neuhauser 9780070463264 MGH ;
1993
Corporate Restructuring - Managing the Change Process from Within Donaldson 0071035842 MGH ;
1994
Corporate Strategy - A Resource-Based Approach Collis 0256178941 MGH ;
1998
Corporate Venturing - Creating New Businesses Within the Firm Block 9780875843216 MGH ;
1993
Courageous Messenger, The - How to Successfully Speak Up at Work Ryan 9780787902681 Jossey-Bass ;
1996
Crafting and Implementing Strategy- Text and Readings, 10E Thompson 9780071155854 MGH ;
1998
Creating a Flexible Workplace - How to Select and Manage Alternative Work Options Olmsted 9780814402146 MGH ;
1997
Creating Customer Value - The Synergy Between After-Sales Service and Maintenance Gureja 0074631454 MGH ;
1997
Creating Passion-Driven Teams - How to Stop Micromanaging and Motivate People to Top Performance Bobinski 9781601630759 MGH - Career Press ;
2009
Creative Communicator, The - 399 Ways to Make Your Business Communications Meaningful and Inspiring Glanz 9780070248120 MGH ;
1993
Creative Destruction - A Six-Stage Process for Transforming the Organization Nolan 9780875844985 MGH ;
1995
Creative Problem Solving Weiss 081447702X MGH ;
1988
Creative Problem Solving - Total System Intervention Flood 0471930520 JW ;
1991
Creativity Unlimited - Thinking Inside the Box for Business Innovation Dahlen 9780470770849 JW ;
2008
Credibility - How Leaders Gain and Lose It, Why People Demand It, 1E Kouzes 9781555425500 JW ;
1993
Crisis and Renewal - Meeting the Challenge of Organizational Change Hurst 9780875845821 MGH ;
1995
Crisis at Santas Workshop - Using Facilitation to Get More Done in Less Time Weaver 9781576752791 BK ;
2003
Critical Thinking and Communication - The Use of Reason in Argument, 3E Inch 0205272932 Prentice Hall, Inc. ;
1998
CRM at the Speed of Light - Social CRM Strategies, Tools, and Techniques for Engaging Your Customers, 4E Greenberg 9780071590457 MGH ;
2010
Cross-Functional Teams - Working with Allies, Enemies and Other Strangers Parker 9781555426095 JW ;
1994
Culture and Organizational Behaviour Sinha 9788178298962 SAGE Publications ;
2008
Culture of Rapid Improvement, A - Creating and Sustaining an Engaged Workforce Floyd 9781563273780 TF - CRC Press ;
2008
Customer Centered Selling - Eight Steps to Success from the Worlds Best Sales Force Jolles 9780684843902 Free Press ;
1998
Customer Centric Selling, 2E Bosworth / Holland / Visgatis 9780071637084 MGH ;
2010
Customer Connections Waylang 0875847994 MGH ;
1997
Customer Delight Principle, The - Exceeding Customers Expectations for Bottom-Line Success Keiningham 9780658010040 XXX ;
2001
Customer Loyalty (002912977X) Griffin 002912977X MGH ;
1995
Customer Loyalty (0787908606) Griffin 0787908606 MGH ;
1995
Customer Relationship Management - A Databased Approach Kumar 9780471271338 JW ;
2006
Customer Relationship Management - Concepts and Technologies, 2E Buttle 9781856175227  EL - BH ;
2009
Customer Relationship Management - Creating Competitive Advantage Through Win-Win Relationship Strategies Storbacka 9780071188616 MGH ;
2001
Customer Rules, The - The 14 Indispensable, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World Beemer 9780071603652 MGH ;
2009
Customer Satisfaction Planning - Ensuring Product Quality and Safety Within Your MRP/ERP Systems Hirata 9781420083811 TF - CRC Press ;
2009
Customer Service - A Practical Approach Harris 0134364600 Prentice Hall, Inc. ;
1996
Customer Winback - How to Recapture Lost Customers and Keep Them Loyal Griffin 9780787946678 Jossey-Bass ;
2001
Customer-Centered Enterprise, The - How IBM and Other World-Class Companies Achieve Extraordinary Results by Putting Customers First Thompson 9780071352109 MGH ;
2000
Customer-Focused Quality - What to Do on Monday Morning Hinton 9780131896307 Prentice Hall, Inc. ;
1994
Customer-Inspired Quality - Looking Backward Through the Telescope Shaw 9780893842789 JW ;
1996
Customers are People - The Human Touch McKean 9780470848890 JW ;
2002
Customers as Partners - Building Relationships that Last Bell 9781881052548 MGH ;
1994
Customers for Life - How to Turn That Onetime Buyer into a Lifetime Customer Sewell 9780671021016 Pocket Books ;
1998
Danger in the Comfort Zone - From Boardroom to Mailroom - How to Break the Entitlement Habit thats Killing American Business Bardwick 0814478867 MGH ;
1995
Dealing with the Tough Stuff - Practical Wisdom for Running a Values-Driven Business Fraser / Lorimer 9781576756652 MGH ;
2009
Deciding Factor, The - The Power of Analytics to Make Every Decision a Winner Rosenberger / Nash 9780470398197 JW - Jossey-Bass ;
2009
Decision Making - 5 Steps to Better Results 9781591397618 HBS Press ;
2006
Delivering Knock Your Socks Off Service Anderson 9780814479704 MGH ;
1998
Demand Driven - 6 Steps to Building an Ecosystem of Demand for Your Business Manning 9780071400367 MGH ;
2003
Demand-Driven Forecasting - A Structured Approach to Forecasting Chase 9780470415023 JW ;
2009
Design-Driven Innovation - Changing the Rules of Competition by Radically Innovating What Things Mean Verganti 9781422124826 MGH - Harvard Business Press ;
2009
Designed to Win - Strategies for Building a Thriving Global Business Yoshihara 9780071467520 MGH ;
2006
Designing Matrix Organizations That Actually Work - How IBM, Procter and Gamble, and Others Design for Success Galbraith 9780470316313 JW - Jossey-Bass ;
2009
Designing Organizations, 4E Robey 0071146741 MGH ;
1994
Designing Your Organization Kates 9780787994945 Jossey-Bass ;
2007
Developing Executive Talent - Best Practices from Global Leaders Smilansky 9780470033180 Jossey-Bass ;
2006
Diary of a Small Business Owner - A Personal Account of How I Built a Profitable Business Brattina 9780814402917 MGH ;
1994
Digital Strategies for Powerful Corporate Communications Argenti / Barnes 9780071606028 MGH ;
2009
Discipline of Market Leaders, The - Choose Your Customers, Narrow Your Focus, Dominate Your Market Treacy 9780201407198 Perseus Books ;
1995
Discipline of Teams, The - A Mindbook - Workbook for Delivering Small Group Performance Katzenbach 9780471382546 JW ;
2001
Disney Way, The - Harnessing the Management Secrets of Disney in Your Company Capodagli 9780070120648 MGH ;
1999
Doing Business Anywhere - The Essential Guide to Going Global Travis 9780471973171 JW ;
2007
Doing Business in China, 3E Ambler / Witzel 9780415436328 TF - Routledge ;
2009
Dont Bring It to Work - Breaking the Family Patterns That Limit Success Lafair 9780470404362 JW ;
2009
Dont Jump to Solutions - Thirteen Delusions That Undermine Strategic Thinking Rouse 9780787909987 Jossey-Bass ;
1998
Dont Oil the SqueakyWheel and 19 Other Contrarian Ways to Improve Your Leadership Effectiveness Rinke 9780071429931 MGH ;
2004
Drucker in the Harvard Business Reviews HBS 0071033491 MGH ;
1991
Due Diligence - An M&A Value Creation Approach Gole / Hilger 9780470375907 JW ;
2009
Due Diligence Handbook - Corporate Governance, Risk Management and Business Planning Spedding 9780750686211 EL ;
2009
Economic Behavior Within Organizations Hoenack 9780521069090 Cambridge ;
2008
Effective Apology - Mending Fences, Building Bridges, and Restoring Trust Kador 9781576759011 MGH - Berrett-Koehler ;
2009
Effective Business Communication in English, 2E Cheong 9789810680459 Pearson - Prentice Hall ;
2009
Effective Communication for Modern Business Baguley 9780077078270 MGH ;
1994
Effective Negotiation from Research to Results Fells 9780521735216 Cambridge ;
2010
Effective Operations and Controls for the Small Privately Held Business Reider 9780470222768 JW ;
2008
Einstein in the Boardroom - Moving Beyond Intellectual Capital to I-Stuff Harrison 9780471703327 JW ;
2006
Eleven Commandments of Wildly Successful Women, The Gilberd 9780028625768 MGH ;
1996
Emerging Patterns of Innovation - Sources of Japans Technological Edge, 1E Kodama 0875844375 MGH ;
1995
Emotional Fitness at Work - 6 Strategies Steps to Success Using the Power of Emotion Goldsmith 9781601630810 MGH ;
2009
Emotionally Intelligent Team, The - Understanding and Developing the Behaviors of Success Hughes 9780787988340 Jossey-Bass ;
2007
Empowering Employees Murrell 9780071356169 MGH ;
2000
Ending the Management Illusion - How to Drive Business Results Using the Principles of Behavioral Finance Shefrin 9780071494731 MGH ;
2008
Endless Referrals Burg 9780070089976 MGH ;
1999
Entrepreneur Power Plays - How the Worlds Most Dynamic Thinkers Reach the Top of Their Game 9780071486323 MGH ;
2008
Entrepreneur, The - 21 Golden Rules for the Global Business Manager Heinecke 9780471835578 JW ;
2000
Entrepreneurial Small Business, 2E Katz / Green 9780071288071 MGH ;
2009
Entrepreneurial Strategies - New Technologies in Emerging Markets Cooper 9781405141673 Blackwell Publishing ;
2006
Entrepreneurship - Starting, Developing, and Managing a New Enterprise, 3E Hisrich 0071143432 MGH ;
1995
Entrepreneurship - Successfully Launching New Ventures, 2E Barringer 9780131579446 Pearson ;
2008
Entrepreneurship and Small Business, 2E Schaper 9780470810828 JW ;
2007
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Essentials of Personal Selling - The New Professionalism Anderson 9780132878302 Prentice Hall, Inc. ;
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Essentials of Retailing Levy / Weitz 0071149864 MGH ;
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Evaluation - An Integrated Framework for Understanding, Guiding, and Improving Public and Nonprofit Policies and Programs Mark 9780787948023 JW ;
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Everything I Know About Business I Learned from My Mama - A Down-Home Approach to Business and Personal Success Knox 9780470127568 JW ;
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Executive Speeches Filson 047159931X JW ;
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Executive Warfare - 10 Rules of Engagement for Winning Your War for Success D Alessandro 9780071544238 MGH ;
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Export Practice and Management, 5E Branch 9781844800810 TL ;
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Extraordinary Entrepreneurship - The Professionals Guide to Starting an Exceptional Enterprise Harper 9780470087275 JW ;
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Facilitative Leader, The - Behaviors That Enable Success Ray 9780138952280 Prentice Hall, Inc. ;
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Family Business Answer Book, The Buchholz 9780735200388 MGH ;
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Family CEO, The - Building a Happy and Successful Family Simple 9789814222853 CL - Armour Publishing ;
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Fast Forward MBA in Business Communication, The Vicker 9780471327318 JW ;
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Fat Firm, The - The Transformation of a Firm from FAT to FIT Zoltners 9780070443921 MGH ;
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First Impressions Lasting Impressions - Openings and Closings You Can Count On! Arch 9780787951221 JW ;
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First-Time Manager, The, 3E Belker 9780814478028 MGH ;
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First-Time Supervisors Survival Guide, The Fuller 0130440663 Prentice Hall, Inc. ;
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Five Most Important Questions You Will Ever Ask About Your Organization, The - An Inspiring Tool for Organizations and the People Who Lead Them Drucker 9780470227565 JW ;
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Five Star Leadership Townsend 047132728X JW ;
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Flawless Consulting - A Guide to Getting Your Expertise Used, 2E Block 9780787948030 Jossey-Bass ;
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Flip Chart Power - Secrets of the Masters Burn 9780883904855 Pfeiffer ;
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Flip Charts - How to Draw Them and How to Use Them Brandt 9780883900314 JW ;
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Flip the Funnel - How to Use Existing Customers to Gain New Ones Jaffe 9780470487853 JW ;
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For Team Members Only - Making Your Workplace Team Productive and Hassle-Free Manz 9780814479469 MGH ;
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Forbes Great Minds of Business Grove 041731580X JW ;
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Four Conversations, The - Daily Communication That Gets Results Ford 9781576759202 MGH ;
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Four Elements of Successful Management, The Marshall 9780814404249 MGH ;
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Fourth Generation Management - The New Business Consciousness Joiner 9780070327153 MGH ;
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Franchise Kit, The Shivell 0070571252 MGH ;
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Franchise Organizations Bradach 9780875848327 MGH ;
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Franchising and Licensing Sherman 0814404502 MGH ;
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Freesourcing - How to Start a Business with No Money Yates 9781906465803 JW ;
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From Cinderella to CEO - How to Master the 10 Lessons of Fairy Tales to Transform Your Work Life Broussard 9780471727187 JW ;
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From Promise to Performance - A Journey of Transformation at SmithKline Beecham Bauman 9780875846347 MGH ;
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From Wall Street to the Great Wall - How to Invest in China Worrall 9780470109113 JW ;
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Fulfilling Customer Needs - A Practical Guide to Capacity Management Jackson 9780471180920 JW ;
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Fundamental Issues in Strategy - A Research Agenda Rumelt 9780875843438 HBS Press ;
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Fundamentals of Organizational Communication - Knowledge, Sensitivity, Skills, Values, 7E Shockley-Zalabak 9780205722297 Pearson - Allyn & Bacon ;
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Fundamentals of Selling Futrell 0071157085 MGH ;
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Fundamentals of Selling - Customers for Life, 7E Futrell 9780071123372 MGH ;
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Fundamentals of Selling, 11E Futrell 9780071285445 MGH ;
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Fundraising - Hands-On Tactics for Nonprofit Groups, 2E Edles 9780071461436 MGH ;
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Future of Business, The, 6E McDaniel 9780324539875 TL ;
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Future of Work, The - How the New Order of Business Will Shape Your Organization, Your Management Style, and Your Life Malone 9781591391258 MGH - Harvard Business Press ;
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Future, Inc. - How Businesses Can Anticipate and Profit from Whats Next Garland 9780814408971 AMACOM ;
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Game Makers, The - The Story of Parker Brothers from Tiddledy Winks to Trival Pursuit Orbanes 9781591392699 HBS Press ;
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Game Theory at Work - How to Use Game Theory to Outthink and Outmaneuver Your Competition Miller 9780071400206 MGH ;
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Games at Work - How to Recognize and Reduce Office Politics Goldstein 9780470262009 JW - Jossey-Bass ;
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Gaming Operations - An Overview of the Industry Lee 9789810680732 Pearson - Prentice Hall ;
2009
GE Way Fieldbook, The - Jack Welchs Battle Plan for Corporate Revolution Slater 9780071354813 MGH ;
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Geeks and Geezers - How Era, Values, and Defining Moments Shape Leaders Bennis 9781578515820 HBS Press ;
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Gender Intelligent Retailer, The - Discover the Connection Between Women Consumers and Business Growth Yaccato / McSweeney 9780470841020 JW ;
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Generations at Work - Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace Zemke 9780814404805 MGH ;
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Genesis Enterprise, The - Creating Peak-to-Peak Performance Tompkins 0070651035 MGH ;
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Get Ahead! Stay Ahead! Booher 9780070066489 MGH ;
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Get Better or Get Beaten! - 29 Leadership Secrets from Ges Jack Welch Slater 9780071373463 MGH ;
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Getting Action from Organizational Surveys - New Concepts, Technologies, and Applications Kraut 9780787979379 Jossey-Bass ;
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Getting Ahead Andersen 0070017662 MGH ;
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Getting Competitive - Middle Managers and the Cycle Time Ethic Thomas 9780070643253 MGH ;
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Getting Started with Policy Governance - Bringing Purpose, Integrity, and Efficiency to Your Board Oliver 9780787987138 JW - Jossey-Bass ;
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Getting to Resolution - Turning Conflict Into Collaboration Levine 9781576750056 BK ;
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Getting to Resolution - Turning Conflict Into Collaboration, 2E Levine 9781576757710 MGH ;
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Global Business Power Plays - How the Masters of International Enterprise Reach the Top of Their Game 9780071486309 MGH ;
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Going Visual - Using Images to Enhance Productivity, Decision Making and Profits Gerard 9780471710257 JW ;
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Goldilocks on Management - 27 Revisionist Fairy Tales for Serious Managers Mayer 9780814404812 AMACOM ;
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Golf and the Game of Leadership - An 18 Hole Guide for Success in Business and in Life McHugh 9780814408377 MGH ;
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Good Enough Isnt Enough - Nine Challenges for Companies That Choose to Be Great Weiss 9780814405055 AMACOM ;
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Great Little Book - Successories - The Great Big Book of Wisdom Tracy 9780071238526 Career Press ;
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2004
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2004
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Great Little Book on Universal Laws of Success Tracy 9780071238595 Career Press ;
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Great Sales Great Life - The Hidden Power of the Ripple Effect Noone 9780814402597 MGH ;
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Greatest Sales Stories Ever Told, The - From The Worlds Best Salespeople Shook 9780070571341 MGH ;
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Growth Partnering - How to Build Your Companys Profits by Building Customer Profits Hanan 9780814450604 MGH ;
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Guerrilla Teleselling - New Unconventional Weapons and Tactics to Sell When You Cant Be There in Person Levinson 9780471242796 JW ;
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Guerrilla Trade Show Selling - New Unconventional Weapons and Tactics to Meet More People, Get More Leads, and Close More Sales Levinson 9780471165682 JW ;
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Guru Guide, The - The Best Ideas of the Top Management Thinkers Boyett 9780471380542 JW ;
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Guts - The Seven Laws of Business That Made Chrysler the Worlds Hottest Car Company Lutz 9780471295617 JW ;
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Handling Customer Complaints Denham 9780724805358 Prentice Hall, Inc. ;
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HBR on Business and the Environment Harvard 9781578512331 MGH ;
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HBR on Business Value of IT Harvard 9780875849126 HBS Press ;
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HBR on Effective Communication Harvard 1578511437 MGH ;
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HBR on Leading in Turbulent Times Harvard 9781591391807 HBS Press ;
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HBR on Making Smarter Decisions Harvard 9781422114933 HBS Press ;
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HBR on Managing Creativity and Innovation Harvard 9781591391128 HBS Press ;
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HBR on Managing High-Tech Industries Harvard 9781578511822 MGH ;
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HBR on Managing Through a Downturn Harvard 9781422175620 MGH - Harvard Business Press ;
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HBR on Managing Uncertainty Harvard 9780875849089 MGH ;
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HBR on Nonprofits Harvard 9780875849096 MGH ;
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HBR on Retailing and Merchandising Harvard 9781422145920 MGH - Harvard Business Press ;
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HBR on Work and Life Balance Harvard 9781578513284 MGH ;
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He Works She Works Carter 0814478964 MGH ;
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Headcount Solution, The - How to Cut Compensation Costs and Keep Your Best People Crandall 9780071402996 MGH ;
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Heads, You Win - How the Best Companies Think Spitzer 068480431X XXX ;
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Hey, Im the Customer Willingham 013383158X Prentice Hall, Inc. ;
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Hi-Tech Jobs for Lo-Tech People Schaffer 0814478670 MGH ;
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Hidden Champions Simon 0875846521 XXX ;
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Hidden Dynamics Ralston 0814403720 MGH ;
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High Performance Branch Banking - A Managers Guide to Maximizing Branch Profitability Ritter 1557387990 MGH ;
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High Performance Sales Organizations - Creating Competitive Advantage in the Global Marketplace, 2E Coker 9780071351607 MGH ;
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High Quality Leadership Raush / Washbrush 0878393956 XXX ;
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High-Tech Personal Efficiency Program - Organizing Your Electronic Resources to Maximize Your Time and Efficiency Gleeson 9780471172062 JW ;
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Hook em - Speaking and Writing to Catch and Keep a Business Audience Matejka 0814479014 MGH ;
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Hothouse Management Acquisition Takeovers and LBOs HBS 0071033564 MGH ;
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How to Get a Job in 90 Days or Less Deluca 0070163545 MGH ;
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How to Get Ideas, 2E Foster 9781576754306 BK ;
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How to Lead Work Teams - Facilitation Skills Rees 9780883900567 Pfeiffer ;
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How to Negotiate Like a Child - Unleash the Little Monster Within to Get Everything You Want Adler 9780814472941 AMACOM ;
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How to Reduce Workplace Conflict and Stress - How Leaders and Their Employees Can Protect Their Sanity and Productivity from Tension and Turf Wars Maravelas 9781564148186 Career Press ;
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How to Save Your Company Big $$$ in Small Ways - True Stories of Real Companies Freeman 9780471298236 JW ;
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How to Speak and Listen Effectively Robbins 0814477933 MGH ;
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How to Write Fast Under Pressure Vassallo 9780814414859 MGH ;
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Human Equation, The - Building Profits by Putting People First Pfeffer 9780875848419 HBS Press ;
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I Hate Selling Book, The - Business-Building Advice for Consultants, Attorneys, Accountants, Engineers, Architects and Other Professionals Boress 9780814402450 MGH ;
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If Its Broken, You Can Fix It - Overcoming Dysfunction in the Workplace Jones 9780814404607 AMACOM ;
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If You Want to Make God Really Laugh, Show Him Your Business Plan - The 101 Universal Laws of Business Gibbons 9780814404980 MGH ;
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Im Stuck, Youre Stuck - Break Through to Better Work Relationships and Results by Discovering Your DiSC Behavioral Style Ritchey 9781576751336 BK ;
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Immunity to Change - How to Overcome It and Unlock the Potential in Yourself and Your Organization Kegan 9781422117361 MGH - Harvard Business Press ;
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Improving Performance - How to Manage the White Space on the Organization Chart, 2E Rummler 9780787900908 JW ;
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In Shifting Sands - Examining the Loss of Business Confidence in Asia San 9780071161602 MGH ;
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Inforelief - Stay Afloat in the InfoFlood Malanchuk 9780787903473 JW ;
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Information Masters - Secrets of the Customer Race McKean 9780471988014 JW ;
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Inner Work of Leaders, The - Leadership as a Habit of Mind Mackoff 9780814405901 MGH ;
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Innovators Dilemma, The - When New Technologies Cause Great Firms to Fail Christensen 9780875845852 MGH ;
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Inside Book Publishing, 4E Clark 9780415441575 TF - Routledge ;
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Insiders Guide to Top 20 Careers in Business and Management, The Fischgrund 0070212112 MGH ;
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Insights Into Business Lannon 9780175568833 Prentice Hall, Inc. ;
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Instant Success Srs - Instant Referrals Sugars 9780071466677 MGH ;
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Instant Success Srs - Instant Repeat Business Sugars 9780071466660 MGH ;
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Integrity in Organizations - An Alternative Business Ethic Pearson 9780077091361 MGH ;
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Internal Investigations - A Basic Guide Anyone Can Use Pickett 9780470779682 JW ;
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International Business - A Strategic Management Approach Rugman 9780071136358 MGH ;
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International Business - The Challenge of Global Competition, 6E Ball 9780256166019 MGH ;
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International Business Control, Reporting and Corporate Governance - Global Business Best Practice Across Cultures, Countries and Organisations Nurdin 9780750683838 EL ;
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International Business Law - Environments and Transactions Willes 9780071238465 MGH ;
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International Corporate Communication, 2E Abdullah 9789833927821 Pearson - Prentice Hall ;
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International Management - Text and Cases, 3E Beamish 0071149007 MGH ;
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International Management, 2E Hodgetts 9780071133647 MGH ;
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International Management, 3E Hodgetts 9780071143301 MGH ;
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International Marketing and Export Management, 5E Albaum 9780273686347 Prentice Hall, Inc. ;
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Interpersonal Networks in Organizations - Cognition, Personality, Dynamics, and Culture Kilduff 9780521685580 Cambridge ;
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Intervention Skills - Process Consultation for Small Groups and Teams Reddy 0883904349 JW ;
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Intrinsic Motivation at Work - Building Energy and Commitment Thomas 9781576750872 MGH ;
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Introducing Management Schermerhorn 9780471371939 JW ;
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Introduction to Entrepreneurship, 8E Kuratko 9780324590869 CL - South-Western ;
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Introduction to Perfumery Curtis 9780134916149 Prentice Hall, Inc. ;
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Invented Here - Maximizing Your Organizations Internal Growth and Profitability - A Practical Guide to Transforming Work Victor 9780875847986 HBS Press ;
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Is It Always Right to Be Right? - A Tale of Transforming Workplace Conflict into Creativity and Collaboration Schmidt 9780814470954 MGH ;
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Japanese Etiquette and Ethics in Business, 6E De Mente 9780071448154 MGH ;
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Japanese Takeovers - The Global Contest for Corporate Control Kester 0071033661 HBS Press ;
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Japanese-Led Companies - Understanding How to Make Them Your Customers Holden 9780077078171 MGH ;
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Jeffrey Gitomers Little Green Book of Getting Your Way - How to Speak, Write, Present, Persuade, Influence, and Sell Your Point of View to Others Gitomer 9780131576070 FT ;
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Job Search - Finding Jobs and Securing Interviews Sutton 9781858358154 The Industrial Society ;
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John F. Kennedy on Leadership - The Lessons and Legacy of a President Barnes 9780814408346 AMACOM ;
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Jurgen Schrempp and the Making of an Auto Dynasty - The Story of the Man Behind Daimler Chrysler Grasslin 9780071351324 MGH ;
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Just Dont Do It! - Challenging Assumptions in Business Brandon 9780070431843 MGH ;
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Just Listen - Discover the Secret to Getting Through to Absolutely Anyone Goulston 9780814414033 MGH ;
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Just Managing Monk 9780074705575 MGH ;
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Just Say Yes! - Extreme Customer Service - How to Give It! How to Get It! Nulman 9781564144201 Career Press ;
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Keep the Right Customers - They Key Steps to Profitable Customer Retention Stewart 9780077091392 MGH ;
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Keeping Clients Satisfied - Make Your Service Business More Successful and Profitable Bly 9780135141830 Prentice Hall, Inc. ;
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Keeping Customers Sviokla 0071033793 MGH ;
1993
Keeping Customers for Life Cannie 0814478123 MGH ;
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Keeping Score - Using the Right Metrics to Drive World-Class Performance Brown 08144-03271 MGH ;
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Keeping Teams on Track - What to Do When the Going Gets Rough Moran 9780786304752 MGH ;
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Keeping Your Valuable Employees - Retention Strategies for Your Organizations Most Important Resource Dibble 9780471320531 JW ;
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Kids are Alright, The - How the Gamer Generation is Changing the Workplace Beck 9781422104354 HBS Press ;
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Knock Your Socks Off Answers - Solving Customer Nightmares and Soothing Nightmare Customers Anderson 9780814478844 AMACOM ;
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Knock Your Socks Off Selling Gitomer 9780814470305 MGH ;
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Knock Your Socks Off Service Recovery Zemke 9780814470848 AMACOM ;
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Knowing-Doing Gap, The - How Smart Companies Turn Knowledge Into Action Pfeffer 9781578511242 MGH ;
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Knowledge Link, The - How Firms Compete through Strategic Alliances Badaracco 0071032053 MGH ;
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Lasting Change - The Shared Values Process That Makes Companies Great Lebow 9780471328476 JW ;
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Laws of Choice, The - Predicting Customer Behavior Marder 9780684835457 Free Press ;
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Leader to Leader - Enduring Insights on leadership from the Drucker Foundations Award-Winning Journal Hesselbein 9780787947262 Jossey-Bass ;
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Leaders Companion, The - Insights on Leadership Through the Ages Wren 9780028740058 Free Press ;
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Leadership - Enhancing the Lessons of Experience, 2E Hughes 0256162123 MGH ;
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Leadership - Enhancing the Lessons of Experience, 6E Hughes 9780071263597 MGH ;
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Leadership - Essential Steps Every Manager Needs to Know, 3E Chapman 9780130100191 Prentice Hall, Inc. ;
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Leadership and the Quest for Integrity Badaracco 0071033955 MGH ;
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Leadership Challenge, The (1995) Kauzes 0787902691 JW ;
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Leadership Challenge, The (2007) Kouzes 9780787901103 Jossey-Bass ;
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Leadership Communication Barrett 9780071244206 MGH ;
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Leadership Engine, The - How Winning Companies Build Leaders at Every Level Tichy 9780887307935 XXX ;
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Leadership for Quality - Strategies for Action Clark 9780077078287 MGH ;
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Leadership in Action Maucher 0070410410 MGH ;
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Leadership Solution, The Shaffer 9780070790636 MGH ;
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Leading Leaders - How to Manage Smart, Talented, Rich, and Powerful People Salacuse 9780814408551 AMACOM ;
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Lean and Mean - Managing Small Business Growth Harvard 0071033556 MGH ;
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Learning at the Top Mumford 0077090667 MGH ;
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Learning from Other Women - How to Benefit from the Knowledge, Wisdom, and Experience of Female Mentors Duff 9780814404553 MGH ;
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Learning from the Future - Competitive Foresight Scenarios Fahey 9780471303527 JW ;
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Learning Imperative, The - Managing People for Continuous Innovation Howard 9780875844329 MGH ;
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Lenovo Affair, The - The Growth of Chinas Computer Giant and Its Takeover of IBM-PC Zhijun 9780470821930 JW ;
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Lets Have a Meeting Rae 0077076281 MGH ;
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Lets Work Smarter, Not Harder Caravatta 9780873893862 ASQ ;
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Leverage - How to Create Your Own Tipping Points in Business and in Life Checketts 9781564148704 Career Press ;
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Leverage - How to Get It and How to Keep It in Any Negotiation Volkema 9780814473269 AMACOM ;
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Levers of Control - How Managers Use Innovative Control Systems to Drive Strategic Renewal Simons 0071036040 MGH ;
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Linkage Inc.s Best Practices in Leadership Development Handbook - Case Studies Instruments Training Giber 9780787952372 JW ;
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Listening - The Forgotten Skill, 2E Allen 9780471015871 JW ;
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Listening to Conflict - Finding Constructive Solutions to Workplace Disputes Slyke 9780814404294 AMACOM ;
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Little Black Book of Business Meetings, The Thomsett 081447716X MGH ;
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Logical Self-Defense, 3E Johnson 0075511037 MGH ;
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Loss Prevention Guide for Retail Businesses Kimiecik 9780471076360 JW ;
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Love It, Dont Leave It - 26 Ways to Get What You Want at Work Kaye 9781576752500 MGH ;
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Make Your Workplace Great - The 7 Keys to an Emotionally Intelligent Organization Stein 9780470838303 Jossey-Bass ;
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Make Yourself Memorable - Winning Strategies to Help You Make a Great Impression on Your Boss, Your Co-Workers, Your Customers and Everyone Else Sherman 9780814479131 AMACOM ;
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Making 2+2 = 5 - 22 Actions Steps Leaders Take to Boost Productivity Zenger 9780786310944 MGH ;
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Making a Difference - Strategies and Real Time Models to Transform Your Organization Nixon 9780814404027 AMACOM ;
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Making Management Development Work - Achieving Success in the Nineties Margerison 9780077073824 MGH ;
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Making of Hardcourt General, The Pruitt 0071035893 MGH ;
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Making Scorecards Actionable - Balancing Strategy and Control Olve 9780470848715 JW ;
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Making Smart Decisions 9781422101827 HBS Press ;
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Management (Bartol) Bartol 9780071007559 MGH ;
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Management 500, The - A High-Octane Formula for Business Success Coughlin 9780814414231 MGH - AMACOM ;
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Management and Organizational Behavior, 2E Cook 0071144668 MGH ;
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Management Communication - Principles and Practice Hattersley 9780071153324 MGH ;
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Management Control Systems, 9E Anthony 0071152877 MGH ;
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Management Mistakes and Success, 6E Hartley 0471333115 JW ;
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Managers as Leaders HBR 0071033203 MGH ;
1991
Managers Book of Quotations, The Eigen 9780814477762 AMACOM ;
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Managers Portable Answer Book Fuller 0132264811 Prentice Hall, Inc. ;
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Managers Toolkit, The Charney 0814478816 MGH ;
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Managers Tough Questions Answer Book Guyant 0132265079 Prentice Hall, Inc. ;
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Managing Across Borders - The Transnational Solution Bartlett 9780875843032 MGH ;
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Managing Diverse Working Styles - The Leadership Competitive Advantage Potoker 9780324259452 TL ;
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Managing People at Work, 3E Hunt 007707677X MGH ;
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Managing Small Business - An Entrepreneurial Emphasis, 14E Moore 9780324662894 CL ;
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Managing the Unexpected - Resilient Performance in an Age of Uncertainty, 2E Weick 9780787996499 JW ;
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Managing with People in Mind HBS 0071033254 MGH ;
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Managing Your Priorities from Start to Success Bond 9780786303878 MGH ;
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Mary Parker Follett Prophet of Management - A Celebration of Writings from the 1920s Drucker 9780875845630 MGH ;
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Myth of Work-Life Balance, The - The Challenge of Our Time for Men, Women and Societies Gambles 9780470094617 JW ;
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New Sales Speak - The 9 Biggest Sales Presentation Mistakes and How to Avoid Them Sjodin 9780471395706 JW ;
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New Shop Floor Management, The - Empowering People for Continuous Improvement Suzaki 0029322650 FP ;
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New Solution Selling, The - The Revolutionary Sales Process that is Changing the Way People Sell Eades 9780071435390 MGH ;
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No Lie - Truth is the Ultimate Sales Tool Maher 9780071411042 MGH ;
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Nordstrom Way, The - The Inside Story of Americas #1 Customer Service Company, 2E Spector 9780471354864 JW ;
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Numbers Rule Your World - The Hidden Influence of Probability and Statistics on Everything You Do Fung 9780071626538 MGH ;
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On Competition Porter 0875847951 MGH ;
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On Target - How the Worlds Hottest Retailer Hit a Bulls-Eye Rowley 9780471250678 JW ;
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One Size Fits One - Building Relationships One Customer and One Employee at a Time, 2E Heil 9780471331674 JW ;
1999
One Stop Marketing - What Every Small Business Owner Needs to Know Trivers 9780471133322 JW ;
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Only Leadership Book Youll Ever Need, The - How to Build Organizations Where Employees Love to Come to Work Stark / Flaherty 9781601631183 MGH ;
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Opportunities in Design and Decorating Careers, 3E Stearns 9780071545327 MGH ;
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Organizational Behavior - Essentials for Improving Performance and Commitment Colquitt / LePine / Wesson 9780070183506 MGH ;
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Organizational Behavior - Essentials, 2E McShane 9780071283212 MGH ;
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Organizational Behavior - Human Behavior at Work, 10E Newstrom / Davis 9780071143141 MGH ;
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Organizational Behavior, 3E Kreitner 9780256140569 MGH ;
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Organizational Behavior, 6E Luthans 0071126872 MGH ;
1992
Organizational Behavior, 7E Luthans 9780071134736 MGH ;
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Outnation, The - A Search for the Soul of Japan Rauch 9780875843209 HBS Press ;
1992
Outrageous! - Unforgettable Service… Guilt-Free Selling Gross 9780814479865 MGH ;
1998
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OZ Principle, The - Getting Results Through Individual and Organizational Accountability Smith 9780130321299 Prentice Hall, Inc. ;
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Paradox - The Next Strategic Dimension McKenzie 9780077091651 MGH ;
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Paradox of Success, The - When Winning at Work Means Losing at Life - A Book for Managers and Leaders O Neil 0077092090 MGH ;
1995
Partnership Working Douglas 9780415311663 TF - Routledge ;
2009
Peanut Butter and Jelly Management - Tales from Parenthood Lessons for Managers Komisarjevsky 9780814470626 AMACOM ;
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Peebles Principles, The Peebles 9780470099308 JW ;
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People Smart - Developing Your Interpersonal Intelligence Silberman 9781576750919 BK ;
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People Smarts - Bending the Golden Rule to Give Others What They Want Alessandra 9780883904213 Jossey-Bass ;
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People Styles At Work - Making Bad Relationships Good and Good Relationships Better Bolton 9780814477236 MGH ;
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Perfect Phrases for Business Letters - Hundreds of Ready-to-Use Phrases for Writing Effective Business Letters, Memos, E-Mail, and More O Quinn 9780071459761 MGH ;
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2010
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Perfect Phrases for ESL Everyday Business Life Gast 9780071608381 MGH ;
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Perfect Phrases for Letters of Recommendation Bodine 9780071626545 MGH ;
2010
Perfect Phrases for Managing Your Small Business Bacal 9780071600521 MGH ;
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Perfect Phrases for Meetings - Hundreds of Ready-to-Use Phrases to Get Your Message Across and Advance Your Career Debelak 9780071546836 MGH ;
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Perfect Phrases for Setting Performance Goals Max 9780071433839 MGH ;
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Perfect Phrases for Writing Employee Surveys Kador / Armstrong 9780071664011 MGH ;
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Perfect Phrases for Writing Job Descriptions Martin 9780071635608 MGH ;
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Perfect Pitch - The Art of Selling Ideas and Winning New Business Steel 9780471789765 JW ;
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Performance Management - Integrating Strategy Execution, Methodologies, Risk, and Analytics Cokins 9780470449981 JW ;
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Personal and Organizational Transformations - The True Challenge of Continual Quality Improvement Fisher 9780077078348 MGH ;
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Personal Efficiency Program - How to Get Organized to Do More Work in Less Time, 2E Gleeson 9780471362791 JW ;
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Personal Selling - A Relationship Approach, 6E Marks 0132428849 Prentice Hall, Inc. ;
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Pfeiffer Book of Successful Communication Skill-Building Tools, The Gordon 9780470181805 Pfeiffer ;
2004
Philip Crosbys Reflections on Quality - 295 Inspiration from the Worlds Foremost Quality Guru Crosby 9780070145252 MGH ;
1996
Plan or Die - 10 Keys to Organizational Success Nolan 9780893842079 JW ;
1993
Pocket Guide to Selling Greatness, The Gschwandtner 9780071473859 MGH ;
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Point, Click and Wow - A Quick Guide to Brilliant Laptop Presentations Wilder 9780883904848 JW ;
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Portable MBA in Entrepreneurship, The, 4E Bygrave / Zacharakis 9780470481318 JW ;
2010
Portfolio Management Barua 0074620967 MGH ;
1996
Post-Crisis Risk Management - Bracing for the Next Perfect Storm Oyama 9780470825372 JW ;
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Power Base Selling, The Holden 0471327336 JW ;
1999
Power of an Hour, The - Business and Life Mastery in One Hour a Week Lakhani 9780471780939 JW ;
2006
Power of Appreciative Inquiry, The - A Practical Guide to Positive Change, 2E Whitney / Trosten-Bloom 9781605093284 MGH ;
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Power of Consultative Selling, The Webster 0136862705 Prentice Hall, Inc. ;
1987
Power of Indirect Influence, The Tingley 9780814470503 AMACOM ;
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Power of Mobility, The - How Your Business Can Compete and Win in the Next Technology Revolution McGuire 9780470171288 JW ;
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Power of Now, The - How Winning Companies Sense and Respond to Change Using Real-Time Technology Ranadive 9780071356848 MGH ;
1999
Power of Simplicity, The - A Management Guide to Cutting Through the Nonsense and Doing Things Right Trout 9780070653627 MGH ;
1999
Power of Spirit, The - How Organizations Transform Owen 1576745906 BK ;
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Power of Unreasonable People, The - How Social Entrepreneurs Create Markets That Change the World Elkington 9781422104064 HBS Press ;
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Power Through People and Principles Not Puppets and Prejudices Kapur 9780071164436 MGH ;
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Power to Predict, The - How Real-Time Businesses Anticipate Customer Needs, Create Opportunities and Beat the Competition Ranadive 9780071450140 MGH ;
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Power Tools - A Leaders Guide to the Latest Management Thinking Nirenberg 9780137458455 Prentice Hall, Inc. ;
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Powerful Conversations - How High Impact Leaders Communicate Harkins 9780071353212 MGH ;
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Powerful Planning Skills - Envisioning the Future and Making it Happen Capezio 9781564144416 Career Press ;
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Practicing Leadership - Principles and Applications Shriberg 9780471113744 JW ;
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Prentice Hall Complete Business Etiquette Handbook Pachter 9780131569515 Prentice Hall, Inc. ;
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Prentice Hall Encyclopedia Dictionary of Selling, The Garofalo 0135111714 Prentice Hall, Inc. ;
1994
Prentice Hall Miracle Sales Guide, The, 4E PH Staff 9780137562633 Prentice Hall, Inc. ;
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Prepare for the Worst, Plan for the Best - Disaster Preparedness and Recovery for Small Businesses, 2E Childs 9780470556177 JW ;
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Pressure at Work - A Survival Guide for Managers, 2E Arroba 9780077075606 MGH ;
1992
Preventing Identity Theft in Your Business - How to Protect Your Business, Customers, and Employees Collins 9780471694694 JW ;
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Preventing Loss - Protecting Company Assets 9781423950752 TL ;
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Preventing Violence in the Workplace Labig 9780814402870 MGH ;
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Price is Wrong, The - True Cost of Unfair Pricing Maxwell 9780470139097 JW ;
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Priceless - Turning Ordinary Products Into Extraordinary Experiences LaSalle 9781578517466 MGH ;
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Pricing for Profit - How to Command Higher Prices for Your Products and Services Furtwengler 9780814415177 MGH ;
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Primal Leadership - Learning to Lead with Emotional Intelligence Goleman 9781591391845 HBS Press ;
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Prime Movers, The - Traits of the Great Wealth Creators Locke 9780814405703 AMACOM ;
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ProActive Sales Management - How to Lead, Motivate, and Stay Ahead of the Game Miller 9780814405451 AMACOM ;
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Profit Mapping - A Tool for Aligning Operations with Future Profit and Performance Menawat 9780071472289 MGH ;
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Promotional Strategy, 8E Engel 007114179X MGH ;
1994
Proven Strategies in Competitive Intelligence - Lessons From the Trenches Prescott 9780471401780 JW ;
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Psychology of Sales Success, The - Learn to Think Like Your Customer to Close Every Sale Gschwandtner 9780071476003 MGH ;
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Psychometric Tests for Dummies Healy 9780470753668 JW ;
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Public Speaking in Business Turner 0077075595 MGH ;
1991
Punctuation at Work - Simple Principles for Achieving Clarity and Good Style Lauchman 9780814414941 MGH ;
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QFD Book, The - The Team Approach to Solving Problems and Satisfying Customers Through Quality Function Deployment Guinta 9780814451397 AMACOM ;
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Quality - From Customer Needs to Customer Satisfaction Bergman 0077090160 MGH ;
1994
Quest for Loyalty, The Reichheld 0875847455 MGH ;
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Quick and Painless Business Writing - An Essential Guide to Clear and Powerful Communication Benjamin 9781564149008 Career Press ;
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Quick Meeting Openers for Busy Managers Miller 9780814409336 AMACOM ;
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Random House Guide to Business Writing, The Forman 0075572214 MGH ;
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Ready to Lead? A Story for Leaders and Their Mentors Price 9780787969516 Jossey-Bass ;
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Red Hot Cold Call Selling Goldner 0814478808 MGH ;
1995
Reference Checking for Everyone - What You Need to Know to Protect Yourself, Your Business, and Your Family Barada 9780071423670 MGH ;
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Relationship Selling, 3E Johnston / Marshall 9780070172470 MGH ;
2010
Remaking Teams - The Revolutionary Research-Based Guide That Puts Theory Into Practice Kline 9780787946487 Jossey-Bass ;
1999
Remember Who You Are - Life Stories That Inspire the Heart and Mind Wademan 9781591392842 HBS Press ;
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Research Methods - A Concise Introduction to Research in Management and Business Consultancy, 2E Crowther 9780750689533  EL - BH ;
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Resolving Conflicts at Work - A Complete Guide for Everyone on the Job Cloke 9780787950590 JW ;
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Responsible Managers Get Results - How the Best Find Solutions Not Excuses Faust 9780814403891 AMACOM ;
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Results - How to Assess Performance, Learning, and Perceptions in Organizations Swanson 9781576750445 BK ;
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Results-Based Leadership - How Leaders Build the Business and Improve the Bottom Line Ulrich 9780875848716 MGH ;
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Retail Business Management, 3E Gillespie 0070232288 MGH ;
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Retail Management - A Strategic Approach, 6E Berman 0023086610 Prentice Hall, Inc. ;
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Retail Marketing - For Employees, Managers and Entrepreneurs, 8E Meyer 0071002138 MGH ;
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Rethinking the Sales Force - Redefining Selling to Create and Capture Customer Value Rackham 9780071342537 MGH ;
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Rice Chips - Technopreneurship and Innovation in Asia Posadas 9789810678517 Pearson ;
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Right on Time - The Complete Guide for Time-Pressured Managers Bittel 9780070055865 MGH ;
1991
Risk Intelligence - Learning to Manage What We Don’t Know Apgar 9781591399544 HBS Press ;
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Risk, Crisis and Security Management Borodzicz 9780470867044 JW ;
2005
Road to Success, The - How to Manage Growth Kwestel 9780471296881 JW ;
1996
Romancing the Customer - Maximizing Brand Value Through Powerful Relationship Management Temporal 9780471846154 JW ;
2001
Rookie Manager, The - A Guide to Surviving Your First Year in Management Straub 9780814470602 AMACOM ;
2000
Rules for Reaching Consensus - A Modern Approach to Decision Making Saint 9780893842567 JW ;
1994
Rules of Thumb for Business Writers, 2E Wienbroer 9780071457576 MGH ;
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Running Things - The Art of Making Things Happen Crosby 0071001573 MGH ;
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Sales and Sales Management Jackson 9780134586397 Prentice Hall, Inc. ;
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Sales Bible, The - The Ultimate Sales Resource Gitomer 0688133649 William Morrow ;
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Sales Coaching - Making the Great Leap from Sales Manager to Sales Coach Richardson 9780070523821 MGH ;
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Sales Compensation Handbook, The Moynahan 9780814401101 MGH ;
1991
Sales Compensation Handbook, The, 2E Colt 9780814404119 MGH ;
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Sales Force Management Churchill 0256137870 MGH ;
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Sales Force Management, 5E Churchill 0071144676 MGH ;
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Sales Managers Desk Book, 2E Garofalo 9780132446259 Prentice Hall, Inc. ;
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Sales Managers Guide to Training and Developing Your Team, The Higgins 9781556236525 Business One Irwin ;
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Sales Managers Portable Answer Book Garofalo 0134934962 Prentice Hall, Inc. ;
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Sales Question That Close the Sale Brennan 0814478158 MGH ;
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Sales Reengineering from the Outside In - Engaging Customers with a New Approach to Sales, Marketing, and Service Blessington 9780070059504 MGH ;
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Sales Secrets from Your Customers Farber 9781564141699 Career Press ;
1995
Sales Shock! - The End of Selling Products, The Rise of CoManaging Customers Hanan 9780814402481 AMACOM ;
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Sales Success Handbook, The - 20 Lessons to Open and Close Sales Now Richardson 9780071416368 MGH ;
2003
Sales Training - A Guide to Developing Effective Salespeople Salisbury 9780077074586 MGH ;
1992
Sales Training Handbook, The - 52 Quick, Easy to Lead Mini-Seminars Magee 9780071375160 MGH ;
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Same Game Different Rules - How to Get Ahead Without Being a Bully Broad, Ice Queen, or Ms. Understood Hollands 9780071379670 MGH ;
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Satisfaction Guaranteed - 236 Ideas to Make Your Customers Feel Like a Million Dollars Baggett 9812143025 TP ;
1995
Saturn Difference, The - Creating Customer Loyalty in Your Company Lenz 9780471314493 JW ;
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Savvy Manager, The - 5 Skills That Drive Optimal Performance Flagello 9781562865320 CL - ASTD Press ;
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Scenario Planning, 2E Ringland 9780470018811 JW ;
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Scorecard Best Practices - Design, Implementation, and Evaluation Lawson 9780470129463 JW ;
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Second Coming, The - Creativity in Corporate Turnarounds Chanda 9780074635711 MGH ;
2000
Secret Language of Business, The - How to Read Anyone in Three Seconds or Less Hogan 9780470222898 JW ;
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Secret, The - What Great Leaders Know and Do Blanchard 1576752895 MGH ;
2004
Secrets of a CEO Coach - Your Personal Training Guide to Thinking Like a Leader and Acting Like a CEO Benton 9780070071087 MGH ;
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Secrets of Closing Sale, 6E Roth 0136715125 Prentice Hall, Inc. ;
1993
Secrets of Successful Speaker Walters 0070680345 MGH ;
1993
Seeking and Keeping your Customers HBR 0071033394 MGH ;
1991
Self-Defeating Organization, The - How Smart Companies Can Stop Outsmarting Themselves Hardy 9780201483130 Addison-Wesley ;
1996
Self-Promotion for Introverts - The Quiet Guide to Getting Ahead Ancowitz 9780071591294 MGH ;
2010
Sell Your Business Your Way - Getting Out, Getting Rich and Getting on with Your Life Rickertsen 9780814408964 AMACOM ;
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Selling - Building Partnerships Weitz 0071156267 MGH ;
1998
Selling - Building Partnerships, 6E Weitz 9780071108300 MGH ;
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Selling is Dead Miller 9780471721116 JW ;
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Selling Principles and Practices, 13E Buskirk 0071125590 MGH ;
1992
Selling the Way Your Customer Buys - Understand Your Prospects Unspoken Needs and Close Every Sale Sadovsky 9780814478899 AMACOM ;
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Selling Through Independent Reps, 2E Novick 0814451462 MGH ;
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Selling to Major Accounts - Tools, Techniques, and Practical Solutions for the Sales Manager Bacon 9780814404621 AMACOM ;
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Selling Today - Building Quality Partnerships, 6E Manning 9780131935822 Prentice Hall, Inc. ;
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Semper Fi - Business Leadership the Marine Corps Way Carrison 9780814404133 AMACOM ;
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Service Asia - How the Tigers Can Keep Their Stripes Tocquer 0139786023 Prentice Hall, Inc. ;
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Service Management - Operations, Strategy, Information Technology, 6E Fitzsimmons 9780071263467 MGH ;
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Service Profit Chain, The Heskett 0684832569 FP ;
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Service Trainer Handbook, The - Managing Service Businesses in the 1990s Denton 9780071125857 MGH ;
1992
Set-Up-to-Fail Syndrome, The - How Good Managers Cause Great People to Fail Manzoni 9780875849492 MGH ;
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Seven Business Crises, The - How to Beat Them Patel 0074623214 MGH ;
1995
Seven Faces of Leadership, The Allio 9780070499638 MGH ;
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Seven Miracles of Management Downs 9780735200425 MGH ;
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Seven Secrets of Influence, The Zuker 0070730857 MGH ;
1991
Seven Steps to Mastering Business Analysis Carkenord 9781604270075 CL - J.Ross Publishing ;
2009
Seven Triggers to Yes, The - The New Science Behind Influencing Peoples Decisions Granger 9780071544375 MGH ;
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Shaping the Future - Business Design Through Information Technology Keen 9780875842370 MGH ;
1991
Sharpen Your Skills in Motivating People to Perform Bentley 9780077090722 MGH ;
1996
Sharpen Your Teams Skills in Coaching Voss 9780077092788 MGH ;
1997
Sharpen Your Teams Skills in Creativity Bentley 9780077092825 MGH ;
1997
Sharpen Your Teams Skills in Effective Selling Bentley 9780077092795 MGH ;
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Sharpen Your Teams Skills in Project Management Harris 9780077091408 MGH ;
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Sharpen Your Teams Skills in Supervision Clayton 9780077092801 MGH ;
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Sharpen Your Teams Skills in Time Management Allan 9780077092757 MGH ;
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Shopping Centers and Other Retail Properties - Investment, Development, Financing, and Management White 9780471040026 JW ;
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Short-Term America - The Causes and Cures of Our Business Myopia Jacobs 0871033971 MGH ;
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Shortcuts for Smart Managers - Checklists, Worksheets and Action Plans for Managers with No Time to Waste Davis 0814404324 MGH ;
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Shut Up and Sell - Tested Techniques for Closing the Sale Sheehan 9780814476154 MGH ;
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Silent Sabotage - Rescuing Our Careers, Our Companies, and Our Lives from the Creeping Paralysis of Anger and Bitterness Morin 9780814403006 MGH ;
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Silicon Valley Way, The - Discover 45 Secrets for Successful Start-Ups, 2E Sherwin 9780761521747 Prima Publishing ;
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Simple Solutions - Harness the Power of Passion and Simplicity to Get Results Schmitt 9780470048184 JW ;
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Simplicity Wins - How Germanys Mid-Sized Industrial Companies Succeed Rommel 9780875845043 MGH ;
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Six-Hat Salesperson, The - A Dynamic Approach for Producing Top Results in Every Selling Situation Kahle 9780814404652 MGH ;
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Skills Development Handbook for Busy Managers O Reilly 0077076826 MGH ;
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Small and Medium Enterprises (SMEs) - Malaysian and Global Perspectives Ndubisi 9789833655649 Pearson ;
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Small Business Management - An Applied Approach Mazzarol 9780734610362 Tilde University Press ;
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Smart Pricing - How Google, Priceline, and Leading Businesses Use Pricing Innovation for Profitability Raju / Zhang 9780131494183 Pearson ;
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Smart Questions - Learn to Ask the Right Questions for Powerful Results Nadler 9780787971373 Jossey-Bass ;
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Smarter Pricing - How to Capture More Value in Your Market Cram 9780273706137 FT ;
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Social Entrepreneurship - How to Start Successful Corporate Social Responsibility and Community-Based Initiatives for Advocacy and Change London / Morfopoulos 9780415801294 TF ;
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Social Intelligence - The New Science of Success Albrecht 9780787979386 Jossey-Bass ;
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Speaking Your Way to the Top Brody 0225268145 XXX ;
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Squirrel Inc. - A Fable of Leadership Through Storytelling Denning 9780787973711 Jossey-Bass ;
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Starting and Building Your Own Accounting Business, 3E Fox 9780471351603 JW ;
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Startup Garden, The Ehrenfeld 9780071368247 MGH ;
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Store Management Manual - 1st Avenue Retail Training Studio Zhen 9789810677770 Pearson ;
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Storytelling in Organizations - Why Storytelling is Transforming 21st Century Organizations and Management Brown 9780750678209 EL ;
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Strategic Alliances - Three Ways to Make Them Work Steinhilber 9781422125885 MGH - Harvard Business Press ;
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Strategic Choices - Supremacy, Survival, or Sayonara (HB) Primozic 9780070510364 MGH ;
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Strategic Customer Service - Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits Goodman 9780814413333 MGH - AMACOM ;
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Strategic Leadership - Managing the Missing Links, 2E Handscombe 9780077077631 MGH ;
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Strategic Learning in Action Grundy 007707825X MGH ;
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Strategic Management - An Introduction to Business and Corporate Strategy Finlay 9780201398274 Prentice Hall, Inc. ;
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Strategic Management - Text and Cases, 3E Dess 9780071109406 MGH ;
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Strategic Negotiations - A Theory of Change in Labor-Management Relations Walton 0071036083 MGH ;
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Strategic Operations - Competing Through Capabilities - Text and Cases Hayes 9780684823058 Free Press ;
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Strategic Planning and Performance Management - Develop and Measure a Winning Strategy Kenny 9780750663830 EL ;
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Strategic Technology Management Betz 0071138412 MGH ;
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Strategies for the Green Economy - Opportunities and Challenges in the New World of Business Makower 9780071600309 MGH ;
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Strategize! - Experiential Exercises in Strategic Management, 2E Gopinath 9780324259124 TL ;
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Strategy for Sustainable Business Crosbie 0077091337 MGH ;
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Street Smarts Smith 087584653X MGH ;
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Stress Management Hargreaves 081447022X MGH ;
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Subject to Change - Creating Great Products and Services for an Uncertain World Merholz 9780596516833 O Reilly ;
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Succeeding Generations Lansberg 0875847420 MGH ;
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Success Secrets from Silicon Valley - How to Make Your Teams More Effective James 9780812929768 XXX ;
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Successful Cold Call Selling Boyan 0814477186 MGH ;
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Successful Corporate Fund Raising - Effective Strategies for Todays Nonprofits Sheldon 9780471350163 JW ;
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Successful Intelligence Sternberg 0684814102 Prentice Hall, Inc. ;
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Successful Managers Guide to Business Planning, The - 7 Practical Steps to Producing Your Best Ever Business Plan Freemantle 9780077092832 MGH ;
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Super Service - Seven Keys to Delivering Great Customer Service Gee 9780070248175 MGH ;
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Supervising and Managing People FBFB 0070015694 MGH ;
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Supervision - Key Link to Productivity, 5E Rue 0256170681 MGH ;
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Supervision - Managing for Results, 8E Newstrom 9780078222801 MGH ;
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Supervision - Quality, Diversity, and Technology, 2E Certo 0071144641 MGH ;
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Supervision Today Robbins 9780138768485 Prentice Hall, Inc. ;
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Survey Research Handbook, The, 3E Alreck 9780072945485 MGH ;
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Sustaining Knock Your Socks Off Service Connellan 0814478247 MGH ;
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Taking Back the Boardroom - Better Directing for the New Millennium Phan 9780071167086 MGH ;
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Tales of Knock Your Socks Off Service - Inspiring Stories of Outstanding Customer Service Anderson 9780814479711 AMACOM ;
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Taming the Search-and-Switch Customer - Earning Customer Loyalty in a Compulsion-to-Compare World Griffin 9780470345047 JW - Jossey-Bass ;
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Tao of Teams, The (A Guide to Team Success) Torres 9813076097 JW ;
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Team Leaders Problem Solver Carr 0134099621 Prentice Hall, Inc. ;
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Team Players and Teamwork - New Strategies for Developing Successful Collaboration Parker 9780787998110 Jossey-Bass ;
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Team Roles at Work Belbin 9780883904411 JW ;
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Team Traps - Survival Stories and Lessons from Team Disasters, Near-Misses, Mishaps, and Other Near-Death Experiences Rayner 9780471132851 JW ;
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Team-Based Organizations - Developing A Successful Team Environment Shonk 9780786311248 MGH ;
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Teaming Up - Making the Transition to a Self-Directed Team-Based Organization Ray 9780070516465 MGH ;
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Teamwork from Start to Finish Rees 9780787910617 Pfeiffer ;
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Technology Entrepreneurship - Creating, Capturing, and Protecting Value Duening / Hisrich / Lechter 9780123745026 EL ;
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Technology Leaders, The - How Americas Most Profitable High-Tech Companies Innovate Their Way to Success Cohan 9780787910723 Jossey-Bass ;
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Technology Licensing - Corporate Strategies for Maximizing Value Parr 0471130818 JW ;
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Telecom Management Crash Course - Managing and Selling Telecom Services and Products Louis 9780071386203 MGH ;
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Telecommunications Development in Asia Ure 9789622099036 HKU Press ;
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Telecommuters Handbook, The - How to Earn a Living Without Going to the Office Schepp 9780070571020 MGH ;
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Telephone Sales for Dummies Zeller 9780470168363 JW ;
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Ten Secrets of Successful Leaders - The Strategies, Skills, and Knowledge Leaders at Every Level Need to Succeed Brooks 9780071453738 MGH ;
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Territorial Games - Understanding and Ending Turf Wars at Work Simmons 9780814403839 AMACOM ;
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Theory Why - In Which the Boss Solves the Riddle of Quality Guaspari 0814458769 AMACOM ;
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Theres a Customer Born Every Minute - P.T. Barnums Secrets to Business Success Vitale 9780814479537 AMACOM ;
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Think Again - Why Good Leaders Make Bad Decisions and How to Keep It from Happening to You Finkelstein 9781422126127 MGH - Harvard Business Press ;
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Time Warrior - Using the Total Cycle Time System to Boost Personal Competitiveness Thomas 9780071128599 MGH ;
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Top Dog Pincus 0070501297 MGH ;
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Total Career Fitness - A Complete Checkup and Workout Guide Morin 9780787944216 Jossey-Bass ;
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Total Career Management Clark 0077075587 MGH ;
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Total Competitiveness - The Key Questions for Re-Engineering Hardaker 9780077079925 MGH ;
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Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers Sherman 9780787943929 Jossey-Bass ;
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Tough-Minded Leadership Batten 0814477615 MGH ;
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Transforming the Organization - Reframing Corporate Direction Restructing the Company Revitalizing the Enterprise Renewing People Gouillart 9780070340671 MGH ;
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Transforming the Way We Work - The Power of the Collaborative Workplace Marshall 9780814402559 MGH ;
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Ultimate Book of Franchises - From the Franchise Experts at Entrepreneur Magazine, 2E Lesonsky 9781599180991 EP ;
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Ultimate Sales Tool Kit - The Versatile 15-Piece Skill Set That Every Professional Needs Miller 9780814474006 AMACOM ;
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Unconventional Wisdom - Counterintuitive Insights for Family Business Success Ward 9780470021651 JW ;
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Value Migration - How to Think Several Moves Ahead of the Competition Slywotzky 9780875846323 MGH ;
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Virtual Handshake, The - Opening Doors and Closing Deals Online Teten 9780814472866 AMACOM ;
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Vision - How Leaders Develop It, Share It and Sustain It Quigley 9780070517660 MGH ;
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Visionary Selling Geraghty 0684839857 Prentice Hall, Inc. ;
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Vital Signs - Using Quality, Time, and Cost Performance Measurements to Chart Your Companys Future Hronec 9780814450734 MGH ;
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Voices of Diversity - Real People Talk About Problems and Solutions in a Workplace Where Everyone is Not Alike Blank 9780814402177 MGH ;
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Wal-Smart - What It Really Takes to Profit in a Wal-Mart World Marquard 9780071475167 MGH ;
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Walking the High-Tech High Wire - The Technical Entrepreneurs Guide to Running a Successful Enterprise Adamson 0070004684 MGH ;
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Waltzing with the Raptors - A Practical Roadmap to Protecting Your Companys Reputation Peters 9780471327325 JW ;
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Whats Luck Got to Do with It - Twelve Entrepreneurs Reveal the Secrets Behind Their Success Ericksen 9780471179986 JW ;
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Winners Attitude, The - Change How You Deal with Difficult People and Get the Best Out of Any Situation Gee 9780071467643 MGH ;
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Winning Sales Letters from Prospect to Close Allora 9780071628112 MGH ;
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Winning the Grand Award Iritz 0070323925 MGH ;
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Winning the Profit Game - Smarter Pricing Smarter Branding Docters 9780071434720 MGH ;
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Winning the Service Game Schneider 9780875845708 HBS Press ;
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Wisdom of Teams, The (SB) Katzenbach 0071134395 MGH ;
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Wisdom of Teams, The - Creating the High-Performance Organization (HB) Katzenbach 0871033831 MGH ;
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Women Entrepreneurs Only - 12 Women Entrepreneurs Tell the Stories of Their Success Ericksen 9780471324393 JW ;
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Wooing and Winning Business - The Foolproof Formula for Making Persuasive Business Presentations Asher 9780471253709 JW ;
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Words that Sell - More than 6,000 Entries to Help You Promote Your Products, Services, and Ideas Bayan 9780071467858 MGH ;
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Workforce Scorecard, The - Managing Human Capital to Execute Strategy Huselid 9781591392453 MGH ;
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Workplace Safety - A Guide for Small and Midsized Companies Hopwood 9780782136043 JW ;
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Workplace Wars and How to End Them Kaye 0814402151 MGH ;
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World According to Peter Drucker, The Beatty 9780684838014 Free Press ;
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World Class Selling - The Crossroads of Customer, Sales, Marketing and Technology Holden 9780471326052 JW ;
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World Out of Balance - Navigating Global Risks to Seize Competitive Advantage Laudicina 9780071439183 MGH ;
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World-Class Customer Satisfaction Barsky 9780786301287 MGH ;
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Worst-Case Scenario Business Survival Guide, The - How to Survive the Recession, Handle Layoffs, Raise Emergency Cash Borgenicht / Joyner 9780470551417 JW ;
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Would You Really Rather Die Than Give a Talk? - The Comic-Book Guide to Brilliantly Surviving Your Next Business Presentation Egan 9780814479414 MGH ;
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Writing Winning Business Proposals - Your Guide to Landing the Client Making the Sale Persuading the Boss Freed 9780070219250 MGH ;
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Youre Working Too Hard to Make the Sale - More Than 100 Insider Tools to Sell Faster and Easier Brooks 9780786303953 MGH ;
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Zen of Selling, The - The Way to Profit from Lifes Everyday Lessons Adler 9780814404331 MGH ;
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Zero Turnover Sales Force, The - How to Maximize Revenue by Keeping Your Sales Team Intact McLeod 9780814415603 MGH ;
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